Mrs. Chargoy is a UVC member and traveled recently to Cozumel to stay at Sunscape Sabor Cozumel to celebrate her mother’s 100th birthday.
The Chief Concierge of the hotel, Nelly, invited all departments to participate in this great celebration. Every time a present was left to the member, a note was left indicating the department that had done it.
The room was specially decorated for her birthday. The Public Areas department wrote a legend in the sand in front of her room. The Management department donated a picture frame, and a photo that was taken on the day of their arrival. The Housekeeper team made a personalized pillow and a tortilla container.
On the day of departure, the General Manager, Ulises Guzmán, gave a present to Mrs. Angelita, as a distinguished guest of Sunscape Sabor Cozumel.
Mrs. Chargoy cried with happiness, commenting that she never expected so many surprises on this vacation. She confessed that she even created a WhatsApp group with her relatives, with the sole purpose of sharing her vacation photos, and what the staff was doing for Mrs. Angelita.
We are very grateful to the UVC Member Services team and all the Sunscape Sabor Cozumel staff for their efforts, and for sharing this beautiful story with us.